Our support technician in control of the clients pc in seconds

With 70% of support items our engineers can deal with your problems by viewing and controlling your computer as you talk with them over the phone. To make this possible we add a small piece of software into your system so that one of our Consultants is able to connect into and control your computer when required.

Remote support enables us to fix your problem without you having to tell us anything more than the symptoms you are experiencing, or we can ask you to simply replicate them for an engineer who is watching virtually. This level of direct access to your computers and network means that problems can be rectified as quickly and effectively as if you had your own in-house IT staff.

Not only can we solve your IT problems remotely but with remote monitoring we can even fix a problem before you know you have one, leaving you free to get on with the business of running your business.

Supported Applications

• Microsoft Word
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Outlook
• Microsoft Access
• Microsoft Sharepoint
• Adobe Photoshop
• Adobe Illustrator
• Adobe inDesign
• Adobe Acrobat Professional
• Quark Express
• AutoCAD
• Microsoft Windows Server
• Microsoft Exchange
• Appleworks
• Filemaker
• Quickbooks
• Sage and many more…

Supported Operating Systems:

• Windows XP
• Vista
• Windows Server 2003 and 2008
• Mac OS X client and server
• Linux