Your own IT department, On-demand, Ready to help!

If you are let down or limited by the skills of your IT department, why not switch to a service that gives you on demand support and advice from experts in business technology. We work with all size of companies and you can choose a support package that best fits your business needs.

When you call our Support Line, you are connected to a well trained IT consultant. In most cases the consultant can help you resolve an issue over the phone, which minimizes on-site emergency calls and reduces your overall support costs.

Web 2.0 online support system

We view your IT platform as a strategic asset for your business and our aim is to give you the competitive advantage. We will give you a dedicated account manager who will best learn your company’s needs. All incoming support requests are logged, tracked, and managed through our Help Desk system which also shows previous problem resolutions for your business. Storing the details of  all past support work means the history of your pervious problems and issues are to hand at all times so any of our consultants can jump right in to help.

Rapid response to your problems

When you contact us, we will raise a support ticket for either standard or critical class problems, critical effecting more than one user. When the item is standard class our response time is set to a maximum of 25 minutes with most critical issues responded to within 10 minutes.

Support is always just a phone-call away: Support Line is available to customers Monday through Friday, 9 a.m. to 7:00 p.m. GMT and Saturday 10 a.m. to 5 p.m. GMT.

Ministry of IT Direct

If you only need occasional support and help but want very competitive rates, we have our direct service for you. This service provides you all the benefits of having an expert in business technology in a pay as you go format. A full list of direct support costs is in our Pay As You Go section.